06 Oct
|
Smartworld Developers
|
Gurugram
06 Oct
Smartworld Developers
Gurugram
Role & responsibilities
- Manage front-end CRM and customer service operations across the customer lifecycle from booking to possession.
- Handle customer queries, grievances, escalations, and ensure timely resolution as per TATs.
- Coordinate with Sales, Finance, Legal, Projects, Collections, and Possession teams for customer-related matters.
- Manage possession, documentation, registration, handover, and post-sales activities.
- Maintain CRM records, MIS, customer feedback, and service performance reports.
- Drive improvements in customer experience and service delivery.
Preferred candidate profile
- Graduate/Postgraduate with 810 years of relevant experience in Real Estate CRM/Customer Services.
- Robust exposure to post-sales, grievance handling, possession, and customer relationship management.
- Good communication, coordination, problem-solving, and stakeholder management skills.
📌 Manager (Gurugram)
🏢 Smartworld Developers
📍 Gurugram