- Customer Schedule & Forecast Management: Collect customer schedules and forecasts, update ERP schedules, maintain dispatch trackers and monitor schedule adherence.
- Sales & Order Processing: Update purchase orders in ERP, coordinate demand requirements and support domestic/export order execution.
- Dispatch & Supply Coordination: Share dispatch plans, monitor dispatch performance, provide shipment details and coordinate backlog reduction activities.
- Customer Communication: Handle customer emails, dispatch inquiries and support customer satisfaction activities.
- Inventory & Stock Monitoring: Monitor FG stock, upload portal data, monitor warehouse stock and non-moving inventory.
- Recent Business & Project Support: Support repeat tool approvals, sample dispatches and development records
- Reporting & MIS: Maintain sales and dispatch reports,
long-term forecast reports and management MIS.
Qualification Bachelor:
- Degree/Diploma in Mechanical, Automobile, Production Engineering, Commerce or related discipline. MBA preferred. Additional certifications in Sales Operations, Customer Service, ERP Systems or Supply Chain Management will be an advantage
- Experience 2-5 years in Automotive Components, Engineering Manufact
Technical & Functional Competencies
- Customer Service Management
- Sales Operations Coordination
- Production Schedule Management
- Forecast Analysis, EDI Schedule Handling
- Customer Portal Management
- ERP Transaction Processing, Dispatch Planning & Monitoring
- Inventory Monitoring
- Customer Communication
- MIS Reporting, Data Analysis