Roles Responsibilities
- Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc.

- Monitoring team's performance against the agreed SLAs

- Escalation Management

- Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times

- Train and develop team members

- Provide constructive feedback to team members to improve their performance

- Create developmental plans for each team member

- Create the back-up plan for handling of unforeseen or seasonal volume fluctuations

- Ensures process compliances, Knowledge Management compliances to meet the client internal commitments
Technical RequirementMust Have

- Graduate in any stream





- Robust written and verbal communication skills

- Experience in HR Operations

- Results and deadline driven

- Proven expertise in customer relationship management; strong consultative skills

- Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.)

- Experience of in Team handling

- Computer proficiency (MS Office - Word, Excel and Outlook)

- Good experience in coordinating with customer and vendor for Payroll inputs and validation

Good to have

- Excellent customer management negotiation skills
Educational RequirementBCom
Preferred SkillsHRO
Service LineBPO Service Line

📌 Senior Process Lead (Pune)
🏢 Infosys BPM
📍 Pune