Department: Sales & Marketing
Location: Sector 30 Gurugram
Reporting To: Sales Manager / Marketing Manager
Experience: 02 Years-05 Years
We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE)/ Sales Coordinator to manage customer communication, sales follow-ups, lead generation support, and relationship management. The candidate will act as a bridge between customers and the sales team to ensure timely response, repeat business, and customer satisfaction.
Key Responsibilities
1. Customer Relationship Management
- Build and maintain strong relationships with existing customers.
- Handle customer enquiries through phone calls, Whats App, emails, and direct communication.
- Resolve customer complaints and coordinate internally for quick resolution.
- Maintain customer satisfaction and long-term engagement.
2. Sales Coordination & Follow-Up
- Conduct regular follow-up with customers for orders, enquiries, and quotations.
- Support sales team in customer retention and repeat business generation.
- Coordinate with field sales executives for customer requirements and order status.
- Track daily customer interactions and maintain follow-up records.
3. Marketing & Lead Management
- Generate and maintain customer database in the company software.
- Support telecalling, lead generation, and promotional activities.
- Follow up on marketing leads and convert inquiries into business opportunities.
- Coordinate with distributors/customers for promotional schemes and updates.
4. Documentation & Reporting
- Maintain CRM/customer database in Excel or software.
- Prepare daily, weekly, and monthly reports on customer interactions and sales follow-ups.
- Update order status, customer feedback, and payment follow-up records.
Required Skills
- Good communication skills in Hindi & Basic English
- Strong customer handling and convincing ability
- Basic knowledge of MS Excel, Word, Email, WhatsApp
- Good follow-up and coordination skills
- Positive attitude and customer-oriented approach
Qualification
- Graduate / Undergraduate (Preferred)
- Freshers or candidates with 02 years’ experience in sales, telecalling, customer support, or marketing can apply.
Preferred Candidate Profile
- Valuable communication and interpersonal skills
- Comfortable with calling and customer interaction
- Ability to handle pressure and achieve targets
- Basic understanding of sales and marketing activities
KPI / Performance Measurement
- Customer follow-up completion
- Inquiry to order conversion
- Customer retention & repeat orders
- Response time to customer issues
- Daily reporting discipline