- Provide exceptional customer service to clients through phone, email, or chat support.
- Resolve customer complaints and issues in a timely and qualified manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-2 years of experience in CSE (Customer Service Executive) role.
- Strong communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in resolving customer queries related to banking products and services.