Key Responsibilities

1. Raw Material Quality
- Quality inspection and approval of tea leaves/tea grades, flavors, herbs and other ingredients.
- Establish specifications and sampling plans for incoming materials.
- Supplier quality evaluation and COA verification.
- Monitor supplier non-conformities and CAPA.

- Tea Quality & Sensory Evaluation

- Evaluate tea for appearance, color, aroma, liquor, taste, strength and consistency.
- Conduct tea tasting/cupping and blend evaluation.
- Maintain product-wise quality specifications.
- Monitor batch-to-batch consistency.

- Process Quality Control

- Monitor quality parameters during blending, processing and packing.
- Ensure compliance with approved SOPs and process specifications.
- Monitor packing weight, sealing, coding, labelling and packaging quality.
- Release finished goods only after satisfactory quality verification.

- Laboratory Management

- Manage QC laboratory and QC team.
- Chemical and physical testing including moisture, ash, TDS and other applicable parameters.
- Coordinate microbiological and external laboratory testing.
- Calibration and verification of laboratory instruments.

- Food Safety & Compliance

- Ensure compliance with FSSAI, GMP, GHP, HACCP, ISO 22000/BRCGS and customer requirements.




- Maintain food safety and quality documentation.
- Participate in food safety risk assessment, CCP/OPRP monitoring and verification.
- Support USFDA/export compliance where applicable.

- BRC/ISO Audit

- Prepare and maintain documentation for BRCGS and ISO audits.
- Conduct internal audits.
- Coordinate customer, certification and regulatory audits.
- Ensure timely closure of audit NCs and observations.

- CAPA & Customer Complaints

- Investigate quality complaints and deviations.
- Conduct Root Cause Analysis (RCA).
- Prepare and implement CAPA.
- Monitor effectiveness of corrective actions.

- Hygiene & GMP

- Monitor factory hygiene, employee hygiene and sanitation.
- Conduct GMP/GHP inspections.
- Monitor pest control, cleaning and sanitation activities.
- Conduct hygiene training for workers and staff.

- Team Management

- Lead QC Chemists, QA Executives, Microbiologists and laboratory staff.
- Prepare training plans.
- Set KRAs/KPIs for the QA/QC team.
- Ensure proper shift-wise quality monitoring.

- Management Reporting

- Prepare monthly quality reports.
- Track customer complaints, rejections, rework, wastage, and NCs.
- Report quality trends and improvement actions to management.

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📌 QA QC Manager (Surat)
🏢 Jivraj Tea
📍 Surat