Job Summary

- The Retrofit Program Manager is responsible for developing, leading, and executing retrofit programs across the installed customer base.
- Works cross-functionally with Engineering, Product Management, Supply Chain, Sales, Field Service, Warranty, and Customers to ensure successful launch completion of retro fitment.
- Coordinate with Regional Service Warranty leaders to ensure timely completion of retrofit activities.

Responsibilities Retro fitment Program Strategy Development
- Develop, implement, and manage retrofit programs for the installed base across all product lines.
- Define program scope, deployment strategy, timelines, milestones, and resource requirements.
- Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.
- Responsible to maintain complete database of the existing population of all our product lines.

Program Execution
- Lead end-to-end execution of retrofit programs from concept through deployment.
- Review FMI Document and work with Safety team for HIRA assessment prior to implementation.
- Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites.
- Develop deployment methodologies, technical documentation, training materials, and service procedures.
- Work with Engg. /PED/Sourcing team for special tool development/procurement related to retro fitment programs.

Retrofit Material Order Planning Execution




- Plan initial float stock requirements; load forecast order in the system for new retrofit fitment launch.
- Periodically review and update the forecast order in the system based on the actual orders.
- Receive/process retrofit fitment order requests from FSEs and ensure demand creation in ERP.
- Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment.
- Responsible to have full control on customer return material (MCO orders).

Customer Engagement
- Act as the primary contact for strategic customers regarding retrofit initiatives.
- Publish weekly/monthly retrofit completion dashboards to internal management customers (RDSO private car builders).
- Ensure high levels of customer satisfaction throughout program execution.

Safety, Quality, and Compliance
- Ensure all work is performed in accordance with our organization's strict safety, quality, and compliance standards.
- Promote a solid safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs
- Retrofit HIRA Compliance: HIRA completed before deployment (Target 100%).
- Retrofit Completion Rate: Target > 95% as per Program Plan.
- Dashboard Reporting Compliance: Target 100% (Commitment 95%).

Education/Training
- Bachelors Degree in Engineering

Professional Experience
- Minimum 8 to 10 years of experience.

Languages
- English Hindi Tamil

📌 Program Manager - Retrofits (Hosur)
🏢 Wabtec
📍 Hosur