Roles Responsibilities
- First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.

- Act as a customer champion and communicate their needs to internal product and engineering groups.

- Provide timely response/resolution to technical, product, and cloud infrastructure inquires.

- Provides resolutions within established Service Level Agreement Guidelines.

- Trouble-shoot/qualify cases before advancing it to engineering.

- Answer questions regarding product functionality and usage.

- Work high priority technical incidents and critical outages.

- Product content creation (KB articles, white papers, forum participation).

- Provide knowledge transfer sessions to help reduce critical issues into Adobe.

- Experience in PHP +LINUX

- Qualification- BE/BTECH
Educational RequirementGraduate
Preferred SkillsTechnology->Java->Java - ALL,Technology->Content Management->Opentext CMS,Technology(IBPO)->Open System->Linux
Service LineBPO TSO

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru