Role & responsibilities

Roles and Responsibility

- Day to day delivery
- Team building, mentoring and team management
- Able to promptly answer client email, MS Team calls and other electronic communications.
- Customer interaction, planning, reviews, guidance, and troubleshooting
- Ensures process training is available for those responsible for executing the in-scope activities
- Monitors the overall quality of the process and implement process improvement projects
- Monitor and report on process compliance and Service Delivery
- Coordinate activities between multiple support groups to ensure adherence to Service Levels & cut offs

Skill Set Required

- Graduate in Commerce (B. Com/BBA/BCS/BBM)

- 2 + year of experience in Retail Banking and Account Opening

- Overall, 6 years experience

- Mandatory At least 1 year of team handling experience

- Prior experience of having worked in any banking process would be added advantage.

- Need to have good Analytical Skills

- Excellent English Comprehension skills & Good Client interaction skills

- Should possess Good Communication skills, both in terms to interpret & converse.

- Need to demonstrate a keen eye for details

- Valuable Exposure to MS Office

📌 Walk-in || Current Account opening (Chennai)
🏢 HCLTech
📍 Chennai