Job Description:
The Customer Relationship Officer (CRO) is responsible for handling walk-in customers at the store, understanding their needs, and selling company products and services while ensuring a good customer experience.
Key Responsibilities:
- Attend walk-in customers at the counter.
- Promote and sell Airtel products and services.
- Explain plans, offers, and advantages clearly to customers.
- Complete customer documentation and service activation.
- Handle basic customer queries and resolve service-related issues.
- Maintain customer records in the system.
- Achieve daily and monthly sales targets.
- Ensure excellent customer service and customer satisfaction.
Eligibility:
- Graduation (mandatory)
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Sales or customer service experience preferred
Skills Required:
- Customer handling
- Communication skills
- Sales and negotiation skills
- Problem-solving ability
- Teamwork and customer-centric approach