Key Responsibilities

- Conduct induction and onboarding training for new joiners.
- Deliver process and product training as per business requirements.
- Explain company policies, process guidelines, SOPs, and work procedures.
- Conduct regular refresher and skill-enhancement training.
- Identify training and skill gaps and provide appropriate coaching.
- Conduct assessments and evaluate employee understanding.
- Monitor trainee performance and provide feedback.
- Prepare and maintain training reports, attendance, assessments, and MIS.
- Coordinate with team leaders and management regarding training requirements.
- Listen to live collection calls and provide feedback on communication, objection handling, and PTP handling.
- Update training content, PPTs,



and training material whenever required.
- Ensure trainees are ready to handle live processes independently after training.

Required Skills

- Positive communication and presentation skills.
- Strong knowledge of training and facilitation techniques.
- Ability to explain processes clearly and effectively.
- Good understanding of collection/financial services processes.
- Strong interpersonal and coaching skills.
- Basic knowledge of MS Office/Excel and maintaining MIS.
- Ability to manage multiple training batches.

Qualification

📌 Walk-in || Trainer (New Delhi)
🏢 Fintech Cloud
📍 New Delhi