Role & responsibilities

- Lead and manage a portfolio of strategic accounts and delivery programs.
- Own customer delivery commitments and business outcomes.
- Establish delivery governance frameworks and review mechanisms.
- Ensure successful delivery of projects within scope, budget, and timelines.
- Drive customer satisfaction and long-term client relationships.
- Manage delivery risks, escalations, dependencies, and mitigation plans.
- Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.
- Drive account mining, upselling, and cross-selling opportunities.
- Monitor portfolio financials including revenue, margin, utilization, and forecasting.
- Build high-performing delivery teams and leadership pipelines.
- Ensure compliance with quality standards, security policies, and organizational governance.
- Sponsor innovation, automation, and continuous improvement initiatives.
- Participate in executive steering committee meetings and customer governance reviews.

Preferred candidate profile

📌 Salesforce Delivery Cluster Head (India)
🏢 Tata Consultancy Services
📍 India