- Domain Experience:

2+ years of hands-on experience in digital marketing with a strong specialization in Paid Search / Pay-Per-Click (PPC) advertising.

Proven track record in end-to-end resolution of advertiser issues within Google Ads.

- Customer Support Background:

Mandatory phone/voice customer support experience within a quick-paced BPO / contact center environment.

Hands-on experience delivering international multi-channel support (Phone, Chat, and Email).

- Technical Skills:

Strong proficiency with Google Analytics integration and conversion tracking.

Familiarity with scripting, automated rules, or automation tools for Google Ads is a strong plus.

- Shift Flexibility:

Willingness and availability to work in a 24/7 rotational shift environment.

Language & Communication Requirements

- English Proficiency: Minimum B2 level (CEFR) or equivalent.




- Exceptional verbal and written communication skills with the ability to articulate thoughts logically, professionally, and empathetically.

Key Competencies & Soft Skills

- Customer-First Mindset: Unwavering commitment to client success and delivering best-in-class customer experiences.
- Analytical & Consultative Problem Solving: Ability to think on your feet, handle objections, and take a consultative approach to problem-solving.
- Results-Oriented & Accountable: High degree of personal ownership, ability to prioritize under tight deadlines, and drive timely outcomes.
- Stakeholder Management: Collaborative mindset with the ability to liaise seamlessly across cross-functional teams and internal stakeholders.
- Continuous Learning: Drive to continuously expand platform expertise, technical skills, and industry knowledge.

📌 Digital Marketing (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad