Role & responsibilities :

- Conduct regular field visits to customers for the collection and recovery of overdue payments.
- Follow up with customers regarding outstanding dues and committed payment dates.
- Engage with customers professionally and discuss repayment options in line with applicable company policies.
- Understand customer concerns and assist in resolving payment and account-related queries.
- Maintain regular follow-ups on assigned accounts to facilitate timely recovery of overdue amounts.
- Update customer visit details, payment information, commitments, and account status accurately in the designated company system/mobile application.
- Achieve assigned monthly collection, recovery, field visit, and productivity targets.
- Identify difficult, disputed, or unresolved accounts and escalate them to the concerned team for further resolution.
- Ensure all customer interactions and collection activities are carried out in accordance with RBI guidelines, regulatory requirements, company policies, and ethical collection practices.
- Maintain a professional, respectful, and customer-centric approach during customer interactions.
- Protect and maintain confidentiality of customer, account, and payment-related information.




- Coordinate with internal teams for effective resolution of collection-related issues.
- Maintain accurate records of field activities and submit required reports within stipulated timelines.
- Use mobile/digital applications for collection updates, field reporting, and account tracking.

Preferred candidate profile:

- Educational Qualification: Minimum 12th Pass; graduates will be preferred.
- Experience: Candidates with minimun 1 - 6 years of relevant experience may apply.
- DRA Certification: Mandatory.
- Relevant experience in Collections, Recovery, Banking, NBFC, Financial Services, Sales, Customer Service, or Field Operations will be preferred.
- Must have a two-wheeler and a valid driving licence.
- Positive communication, negotiation, interpersonal, and customer-handling skills.
- Comfortable working in a field-based and target-oriented environment.
- Willingness to undertake regular field visits and local travel.
- Basic understanding of loan/receivables collection and recovery processes will be an advantage.
- Should be comfortable using mobile applications, digital platforms, and systems for reporting and updating collection activities.

📌 Field Officer Services - Collections (DRA certified only) (Muzaffarpur)
🏢 Baroda Global Shared Service
📍 Muzaffarpur