JD:

Skill Salesforce Support Engineer/ Salesforce Admin
Location: Bangalore
Experience : 4.5-7 yrs

NP- Immediate- 30days
**Certifications:** Salesforce Certified Administrator (required); Advanced Administrator or similar

Skill# Key Responsibilities

- Provide day-to-day support for Salesforce users across sales, service, and operations teams following ITIL/ITSM processes and practices.

- Must have knowledge of Salesforce Data Cloud.

- Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.

- Collaborate with business analysts and developers to translate support tickets into long-term solutions.

- Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.

- Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.

- Monitor system performance and proactively identify areas for improvement.

- Assist in user training, documentation, and onboarding for current features or releases.

- Ensure compliance with data privacy, security,



and regulatory standards relevant to financial services.

# Skills & Qualifications

- 4.58 years of hands-on experience in Salesforce support or administration.

- Salesforce Certified Administrator (mandatory); additional certifications are a plus.

- Must have knowledge of ITIL and ITSM and understand how to support Major Incidents, Problem Management along with incident support.

- Strong understanding of Salesforce Data Cloud Sales Cloud and Service Cloud.

- Experience working in the financial services industry, preferably insurance.

- Familiarity with insurance workflows such as underwriting, claims, and policy servicing. Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.

- Excellent communication and stakeholder management skills.

- J # Key Responsibilities
ce with support tools like Jira, ServiceNow, or similar ticketing systems

Interested one can share resume on [email protected]

📌 Salesforce Support Engineer (Bengaluru)
🏢 Capgemini
📍 Bengaluru