06 Oct
|
Sagility India
|
Bengaluru
06 Oct
Sagility India
Bengaluru
Roles and Responsibilities
- Conduct call audits to ensure compliance with quality standards and identify areas for improvement.
- Analyze data from various sources, including NPS, FCR, and International Voice Process reports to provide insights on customer satisfaction.
- Perform 5 Why Analysis to resolve issues and implement corrective actions.
- Develop and maintain documentation of audit findings, recommendations, and follow-up actions.
- Collaborate with team members to improve overall performance and achieve targets.
Interested - Whatsapp - (phone hidden)(Arshiya)
📌 Specialist (Bengaluru)
🏢 Sagility India
📍 Bengaluru