- Manage front-office/guest relations and ensure a warm, skilled customer experience.
- Handle customer/guest queries, requests, and complaints with prompt resolution.
- Coordinate with Sales, CRM, Security, Facilities, and other teams to ensure seamless service.
- Assist customers/guests during site visits, events, handovers, and other customer touchpoints.
- Maintain visitor/customer records and provide regular MIS and feedback reports.
- Ensure high standards of hospitality, grooming, etiquette, and service delivery.
Preferred candidate profile
- Graduate with relevant experience in Real Estate, Hospitality, Hotels, Premium Residential Projects, or Customer Service.
- Excellent verbal and written communication skills with a pleasant personality.
- Strong interpersonal, coordination, and problem-solving skills.
- Well-groomed, customer-oriented, and comfortable handling VIP/premium customers.
📌 GRE - Front End (Gurugram)
🏢 Smartworld Developers
📍 Gurugram
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