Role & responsibilities

- Lead end-to-end architecture, design and implementation of ServiceNow SPM/ITBM solutions across Demand, Project, Portfolio, Resource and Financial Management.
- Define the enterprise SPM architecture, technical roadmap and governance standards aligned with business strategy.
- Architect and implement Strategic Planning, Investment Funding, Alignment Planner and Agile Planning capabilities.
- Ensure integration of SPM with CSDM, CMDB, Enterprise Architecture and application/technology portfolios.
- Design and govern integrations using REST, SOAP, MID Server and IntegrationHub with ERP, PPM, Jira, Azure DevOps, ITSM and other enterprise platforms.
- Drive OOTB adoption, scalability, security, performance and upgrade-safe architecture with minimal customization.
- Design and implement Now Assist and Agentic AI use cases within SPM workflows.
- Lead architecture workshops, solution design sessions and technical reviews with PMO, Finance, IT and business stakeholders.
- Present SPM solutions, roadmap and value propositions to senior/executive stakeholders and act as the SPM product evangelist.
- Mentor ServiceNow developers and consultants,



conduct design/code reviews and establish development standards.
- Support pre-sales activities, including solution design, product demonstrations, effort estimation and RFP/RFI responses.
- Lead enterprise-scale SPM implementations and provide technical ownership and delivery governance throughout the project lifecycle.

Preferred candidate profile

1012+ years of IT experience with 7+ years of ServiceNow experience and 3+ years of hands-on SPM/ITBM implementation experience. Robust experience in ServiceNow SPM architecture, Demand, Project, Portfolio, Resource and Financial Management. Must have architect-level ownership of enterprise SPM implementations and experience leading at least 2 enterprise-scale SPM programs. CIS-SPM certification is mandatory. Excellent communication, presentation, stakeholder management and executive presence are essential. Experience with CSDM/CMDB, integrations, Performance Analytics, Flow Designer and IntegrationHub is required. Now Assist/Agentic AI, Enterprise Architecture and BFSI/regulated-industry experience will be an advantage.

📌 ServiceNow Architect SPM ITBM (India)
🏢 New Vision Softcom Consultancy
📍 India