Role & responsibilities

- Schedule meetings and manage calendars
- Communicate with clients and participants via email and phone to confirm appointments, share instructions, and answer questions
- Screen and verify participant eligibility based on study criteria
- Maintain organised records of participant interactions and statuses in our project management tools
- Provide regular updates to project leads and clients on recruitment progress
- Troubleshoot participant issues and escalate complex cases to senior team members
- Suggest process improvements to make our participant experience more efficient and delightful

Preferred candidate profile

- Robust verbal and written communication skills
- Detail-oriented and organised, able to juggle many moving pieces
- Proactive problem-solver who takes ownership




- Tech-savvy and quick to learn new tools
- Eager to learn about user research and research operations
- Empathetic and patient when interacting with client and participants from diverse backgrounds

Perks and benefits

- Hands-on experience in a fast-growing research operations and insights startup
- Mentorship from experienced research professionals
- Exposure to research and design best practices across industries
- Opportunities to take on expanding responsibilities and convert to full-time for high performers
- Flexible, remote-friendly culture that values creativity and autonomy

📌 Customer Support Intern (Bengaluru)
🏢 MyParticipants
📍 Bengaluru