06 Oct
|
TeamLease
|
Mumbai
- Customer Interaction: Respond to customer inquiries via phone, email, or chat with professionalism and speed.
- Issue Resolution: Accurately log, investigate, and resolve service-related concerns within defined timelines.
- Product Knowledge: Stay updated on products, services, and policies to deliver accurate responses.
- Escalation Handling: Identify complex issues and route them to senior support or relevant departments as needed.
- CRM Updates: Maintain transparent, real-time records of interactions, resolutions, and follow-ups.
- Service Metrics: Meet daily targets on call quality, resolution rate, and customer satisfaction scores.
- Feedback Loop: Capture and report recurring customer issues for process or product improvement.
- Compliance: Adhere to data security, privacy guidelines, and communication protocols.
📌 Customer Care Executive (Mumbai)
🏢 TeamLease
📍 Mumbai