- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain a thorough understanding of products and services.
- Create and maintain documentation of technical issues and resolutions.
- Continuously improve customer satisfaction through effective communication.
Job Requirements
- Strong technical skills and knowledge of software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Robust analytical and troubleshooting skills.
- Experience with customer support tools and technologies.
- Ability to collaborate with cross-functional teams.
📌 Customer Service | Voice and Chat | International BPO (Kochi)
🏢 Talent Acquaintance
📍 Kochi
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