Job Summary

We are looking for a smart, confident, well-groomed and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, build strong relationships and ensure an excellent showroom experience.

Key Responsibilities

- Welcome and assist customers visiting the showroom with a warm and professional approach.
- Understand customer requirements and coordinate with the sales team accordingly.
- Maintain regular communication and follow-up with existing and prospective customers.
- Handle customer enquiries through phone calls, WhatsApp and other communication channels.
- Maintain accurate customer records and follow-up data.
- Inform customers about current collections, offers, events and showroom activities.
- Coordinate with the sales team to ensure smooth customer handling and service.
- Handle customer feedback and complaints professionally and escalate issues when required.




- Build long-term relationships with VIP and regular customers.
- Support customer appointments, invitations and post-sales follow-ups.
- Maintain confidentiality of customer information and company data.

Requirements

- Minimum 12 years of experience in Customer Relations, Front Office, Retail or Jewellery industry preferred.
- Excellent communication and interpersonal skills.
- Good English and Hindi communication; Bengali will be an added advantage.
- Smart, presentable and well-groomed personality.
- Confident and mature approach towards customers.
- Good knowledge of MS Office and basic computer operations.
- Strong follow-up and coordination skills.
- Ability to handle customers professionally, even in difficult situations.

📌 Castomer Care Executve (Kolkata)
🏢 M B Sons J
📍 Kolkata