- Administer leave programs including FMLA, ADA, personal, state, and company-sponsored leaves.
- Process perks enrollments, terminations, life event changes, and open enrollment activities.
- Maintain accurate employee records in HRIS and benefits systems.
- Respond to employee inquiries via tickets or calls regarding benefits, eligibility, coverage, leave status, and return-to-work requirements.
- Ensure compliance with FMLA, ADA, COBRA, ACA, and applicable state regulations.
- Support audits, reporting, documentation, and policy administration.
- Monitor deadlines and escalate complex issues when needed.