- Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring recent to Bank Imperia relationships.
- To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.
Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.
Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High-Net-Worth customer programs
Ensure all components of the branch sales model function as per design
Complaints Handling
Review Branch Operations reports
Managing teller operations and vault
Branch Merchandising & co-ordination with Marketing at product level
Review vault register and Key Registers
Review Suspense & Dummy accounts
Ensure compliance with Banking rules, Regulations & Procedures
Periodic review of progress vs. Objectives Ensure clarity of Business objectives among staff
Adherence of sales process & Operational Checklist.
- Manage lobby operations and branch administration
- Authorize key transactions and oversee non-cash operations (DD/MC, fund transfers. etc.)
- Ensure high quality customer service and timely complaint resolution
- Drive penetration of savings account and monitor dummy/suspense accounts
- Ensure regulatory and audit compliance across branch operations
Preferred candidate profile:
- In-depth knowledge of banking operations, processes and compliance
- Sales oversight and productivity management experience
- Certifications like AMFI, IRDA, NCFM or CAIIB are a plus