Your Role and Responsibilities:

Key Responsibilities:

- Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.
- Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.

Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies

- Manage supplier onboarding, registration, activation, and ongoing support across procurement systems.
- Support suppliers with system access, electronic invoicing, documentation, and procurement requirements.
- Validate supplier creation and change requests and coordinate updates with Vendor Master teams.
- Maintain accurate supplier data and ensure compliance with company policies and controls.
- Work with Procurement, Accounts Payable, Compliance, and business teams to resolve supplier issues.
- Promote supplier use of Ariba and other self-service procurement tools.
- Monitor onboarding progress, resolve escalations, and meet agreed SLAs.
- Identify recurring issues and recommend process improvements or automation opportunities.

Required Education:

Bachelor's Degree





Required Technical and Professional Expertise:

Required Qualifications / Experience:

- Bachelor's degree in finance, Accounting, Business, Supply Chain, Procurement, or a related field.
- Typically possesses 4 or more years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
- Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments and supporting global stakeholders.

Preferred Technical and Professional Experience:

- Strong understanding of supplier onboarding, vendor master data, supplier lifecycle management, procurement controls, and compliance requirements.
- Experience with Ariba, SAP, Coupa, ServiceNow, Oracle, or comparable procurement and case management platforms.
- Robust supplier relationship and stakeholder management capabilities.
- Excellent written and verbal communication, presentation, and training skills.
- Analytical mindset with experience using operational reports, performance metrics, and root-cause analysis.
- Experience contributing to process improvement, automation, or digital procurement initiatives.

Years of Experience:3 - 6

📌 Procurement Operations Specialist (Bengaluru)
🏢 IBM
📍 Bengaluru