Job Summary

We are looking for a motivated and experienced Team Leader to manage day-to-day team operations, drive performance, and ensure that business targets and service standards are consistently achieved. The ideal candidate should have strong leadership, communication, problem-solving, and people-management skills.

- Key Responsibilities : Lead, motivate, and manage a team to achieve individual and organizational targets.
- Allocate work effectively and monitor daily team activities.
- Track team performance against KPIs, targets, and quality standards.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Provide guidance, feedback, and support to team members.
- Identify performance gaps and implement appropriate improvement plans.
- Resolve customer, operational, and team-related issues in a timely manner.
- Coordinate with other departments to ensure smooth business operations.
- Prepare and maintain performance reports and operational MIS.
- Ensure compliance with company policies, processes, and quality standards.
- Support recruitment, onboarding, and training of current team members.
- Escalate critical issues to management with appropriate recommendations.

📌 Team Leader (Kolkata)
🏢 Bharti Axa Life Insurance Company
📍 Kolkata