Guest Relationship Executive (GRE)

Key Responsibilities:

- Welcome and assist guests with a warm, skilled approach.
- Handle guest queries, requests, and complaints efficiently.
- Coordinate with front office, housekeeping, F&B;, and other departments.
- Ensure high standards of guest satisfaction and service
- Handle ticketing, F&B;, and revenue-related activities.
- Ensure positive guest engagement during ticket bookings at the Box Office.
- Resolve guest queries related to cash and digital transactions.
- Ensure guest comfort and service quality at Concessions and Coffee Tree counters.
- Prepare and serve F&B; products as per standard recipes and quality guidelines.
- Drive suggestive selling, upselling, and cross-selling across Ticketing and F&B.;




- Focus on increasing Spend Per Head (SPH) and overall cinema revenue.

Requirements:

- Excellent communication and interpersonal skills.
- Pleasant personality and customer-focused attitude.
- Good English communication; additional languages are a plus.
- Ability to work in shifts and handle multiple tasks.
- Hospitality, Retail or F&B;

Technical Skills

- Basic knowledge of POS billing and cash handling.
- Knowledge of F&B; preparation and quality standards.
- Knowledge of hygiene, sanitization, and safety guidelines.
- Basic computer and billing system skills.

📌 Guest Relation Executive (New Delhi)
🏢 Bestal HR
📍 New Delhi