Job Title: SPECIALIST Teleperformance (Credit):

As a Specialist Credit Customer Service professional, you will manage complex customer inquiries and credit-related issues through phone, chat, email, and case management systems. You will serve as a subject matter expert, support escalations, drive process improvements, and collaborate with internal stakeholders to deliver exceptional customer experiences while ensuring compliance with company policies and procedures.

Job Requirements

1. Minimum 4+ years of experience in Customer Service, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions.

2. Strong verbal and written communication skills with the ability to manage complex customer interactions and escalations.

3. Proven experience handling customer interactions through phone, email, chat, and case management systems.

4. Advanced analytical, problem-solving, negotiation, and dispute-resolution skills.

5. Extensive experience investigating billing disputes, payment issues, credit concerns, and customer account discrepancies.

6. Strong knowledge of credit evaluation, accounts receivable, collections, billing, payment reconciliation, and risk mitigation processes.

7. Experience using CRM, billing, collections, reporting, and customer service platforms.

8. Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

9. Robust attention to detail and accuracy in maintaining financial and customer records.

10. Advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.

11. Experience handling escalated customer issues with professionalism, empathy, and effective resolution management.

12. Demonstrated ability to identify process improvement opportunities and drive operational efficiencies.

13. Experience mentoring, coaching, or supporting junior team members. 14. Ability to work collaboratively with cross-functional teams and business stakeholders.





15. Willingness to work from the office 5 days a week and support US business hours 24/7.

16. Ability to consistently achieve productivity, quality, compliance, and customer satisfaction goals.

Key Responsibilities

1. Provide exceptional customer service through phone, email, chat, and other support channels.

2. Handle complex customer inquiries related to credit, billing, collections, payments, and account maintenance.

3. Manage escalated customer issues and provide timely, effective resolutions.

4. Conduct collections activities, negotiate payment arrangements, and secure customer commitments.

5. Investigate and resolve billing disputes, account discrepancies, and payment-related concerns.

6. Evaluate customer credit requests and support credit decisions in accordance with company policies and guidelines.

7. Maintain accurate customer, payment, credit, and account records in designated systems.

8. Document customer interactions and case details accurately within CRM and case management platforms.

9. Act as a subject matter expert for credit and customer service processes.

10. Collaborate with internal and external stakeholders to resolve customer concerns and improve service delivery.

11. Analyze recurring issues, identify root causes, and recommend corrective actions.

12. Support process improvement, operational excellence, compliance, and risk mitigation initiatives.

13. Monitor performance trends and provide recommendations to improve customer experience and operational efficiency.

14. Ensure compliance with company policies, financial controls, regulatory requirements, and confidentiality standards.

15. Deliver outstanding customer experiences while balancing customer needs and business objectives. 16. Meet established performance metrics, including quality, productivity, customer satisfaction, service levels, and compliance targets.

17. Serve as a trusted resource for complex issue resolution and continuous improvement initiatives.

📌 Senior Specialist - International Voice (Bengaluru)
🏢 Recruise India Consulting
📍 Bengaluru