- Work Model: Work from Office
- Candidate Industry: BPO / KPO / GBS / GCC / GSS / Captive Shared Services
- Candidate Location: Anywhere in India
- Education and Certification Qualification: Bachelor s degree in any relevant discipline.
- Certified Lean Six Sigma Black Belt (Mandatory)
Detailed Job Description:
- Total work experience of 10+ Years, Minimum 5+ years in Operational Excellence, Continuous Improvement, Transformation, Quality, or Process Excellence roles
- Solid exposure to BFSI/BPO/BPM operations
- Experience leading cross-functional improvement projects
- Operational Excellence & Continuous Improvement Lead Lean Six Sigma Black Belt projects across BFSI operations Drive process improvement initiatives using DMAIC methodology Identify opportunities to improve efficiency, productivity, quality,
and customer experience Facilitate Kaizen workshops and value stream mapping exercises Support deployment of Operational Excellence frameworks within delivery teams Promote continuous improvement culture across operations Productivity & Cost Optimization Identify productivity and capacity enhancement opportunities across: Voice Operations Back Office Operations KYC / AML Operations Consumer Banking Cards & Payments Treasury & Trade Operations & Quality & Process Governance& Automation & Digital Transformation& Analytics & Business Insights& Stakeholder Management& Capability Building Mentor Green Belts and Operational Excellence practitioners Facilitate Lean Six Sigma training sessions Support certification programs and best practice sharing Contribute to Operational Excellence knowledge repositories
- Key Skills: Lean six sigma, Operational Excellence, Continuous Improvement, Transformation, Quality, Process Excellence.
- Shift: Candidate should flexible with shift timings.