The Associate Hub Incharge will be responsible for managing day-to-day hub operations, ensuring smooth shipment movement, coordinating with delivery executives, maintaining operational efficiency, and achieving hub performance targets.

Key Roles & Responsibilities

- Manage daily hub operations, including shipment receiving, sorting, scanning, dispatch, and reconciliation.
- Ensure timely and accurate inward and outward movement of shipments.
- Monitor first-mile and last-mile operations and ensure timely dispatch of shipments.
- Manage and coordinate with Delivery Executives / Field Executives for daily operations.
- Track delivery performance, attendance, productivity, and route allocation of delivery executives.
- Handle hub manpower planning and ensure adequate staffing for daily operations.
- Monitor key operational metrics such as SLA, productivity, pending shipments, RTO, NDR, and delivery performance.
- Ensure proper shipment scanning, bagging, tagging, and inventory management at the hub.
- Identify operational issues and take corrective action to ensure smooth functioning of the hub.
- Coordinate with internal teams such as Operations, Customer Support, HR, and Transport for issue resolution.
- Maintain accurate MIS reports and daily operational data.
- Ensure compliance with company SOPs, safety guidelines, and process standards.
- Handle customer or shipment-related escalations and ensure timely resolution.




- Conduct regular checks to minimize shipment loss, damage, misrouting, and operational discrepancies.
- Support the Hub Incharge/Hub Manager in achieving daily and monthly business targets.
- Train and guide new team members and delivery executives on operational processes.
- Ensure proper 5S, cleanliness, safety, and discipline within the hub.

Key Skills

- Good communication and team-handling skills
- Basic knowledge of last-mile logistics / e-commerce operations
- Strong coordination and problem-solving ability
- Basic knowledge of MS Excel / Google Sheets
- Ability to manage multiple operational activities simultaneously
- Good understanding of shipment and delivery processes
- Willingness to work in a fast-paced operational setting

Preferred Experience

- 02 years of experience in logistics, e-commerce, courier, warehouse, or last-mile operations.
- Freshers with good communication and coordination skills can also be considered.

Education

Any qualification.

- Key Performance Indicators (KPIs)
- Shipment processing and dispatch accuracy
- On-time delivery / SLA adherence
- Delivery Executive productivity
- Pending shipment reduction
- RTO/NDR control
- Hub inventory accuracy
- Shipment loss/damage control
- Overall hub operational efficiencyRole & responsibilities

Preferred candidate profile

📌 Assistant Hub Incharge (Noida)
🏢 Shadowfax Technologies
📍 Noida