About Masters Union

Founded in 2020, Masters Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the Role





We are looking for a Program Associate to join the Academics team within the Executive Education department at Masters’ Union. This is a fast-paced, high-pressure, high-growth role suited to someone who thrives on ownership and wants to build a career in academic program management. Candidates with prior experience in administrative or academic roles at educational institutions and universities will be given preference.

Specifically, this role will involve

- Owning the full academic calendar for the cohort, including the declaration and closure of results.
- Coordinating end-to-end examination and grading cycles, including collection, compilation, and closure of results.
- Preparing, verifying, and issuing accurate mark sheets and transcripts within defined timelines.
- Maintaining accurate and up-to-date attendance records across all cohorts and sessions.
- Sitting through classes to monitor delivery quality and troubleshoot issues in real time.
- Proactively tracking student attendance and follow up directly with students who are missing sessions.
- Owning end-to-end Learning Management System (LMS) management and updation, including sessions, learning material, and assessments.
- Drafting and sending timely, high-quality email communication to students and masters, including schedules, reminders, pre-reads, and program updates.
- Acting as the key link between multiple stakeholders, including internal Masters’ Union teams, the LMS team, external/adjunct masters,



and students.
- Maintaining close, qualified relationships with learners to understand their pulse and requirements.
- Driving collection of feedback and act on improvement points identified by students and masters.
- Taking on responsibilities that go beyond academics when needed, such as organizing and supporting student events, accompanying cohorts on company/industry visits, and driving participation in student engagement activities and immersions.
- Contributing to the development of new curriculum for upcoming programs.
- Working proactively for the overall upliftment of the program, not just the academic component.

Ideal candidate will have

- Prior experience in academic or administrative roles at an educational institution, college, or university is strongly preferred.
- Excellent organizational skills, with the ability to multi-task and manage multiple deadlines simultaneously in a fast-paced environment.
- Proficiency in Excel, Canva, PowerPoint, and AI tools is a must.
- Strong written and verbal communication skills, with the ability to draft clear, professional emails to students and masters alike.
- Punctuality and regularity are key requirements for this role, in terms of meeting deadlines and managing time effectively.
- High ownership mindset with a genuine zeal to work for students and contribute to the growth of the overall program, even in areas outside the strict scope of academic duties.
- Comfortable operating in a high-pressure, high-growth environment with shifting priorities.
- Willingness to take on non-academic responsibilities as needed, including events and student engagement initiatives.
- Working knowledge of Learning Management System (LMS) platforms is a plus

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