Key Responsibilities

Portfolio Management

- Manage and monitor bad debt, write-off, loss-on-sale, and high delinquency portfolios assigned to the branch.
- Achieve monthly collection, recovery, and reduction targets for NPA and written-off accounts.
- Prepare and execute bucket-wise recovery strategies for overdue accounts.

Collection & Recovery

- Conduct customer visits and field investigations for chronic defaulters.
- Ensure timely execution of repossession, surrender, and disposal activities as per policy.
- Negotiate settlements and repayment plans with customers within approved authority limits.
- Track and recover overdue amounts through direct collections, agency support, and legal channels.

Team & Agency Management

- Manage Collection Executives, Recovery Officers, and Collection Agencies operating under the branch.
- Monitor daily productivity and recovery performance of on-roll and outsourced collection resources.
- Conduct regular reviews, training, and performance assessments of collection teams.

Legal & Compliance

- Coordinate with legal teams for filing and pursuing SARFAESI, arbitration, civil, and criminal recovery cases wherever applicable.
- Ensure adherence to Fair Practice Code, collection ethics, and regulatory guidelines.
- Maintain complete documentation related to recovery actions and legal proceedings.

Stakeholder Management

- Liaise with Sales, Credit, Legal, Operations, and Risk teams for effective resolution of collection cases.




- Build strong relationships with customers, vehicle dealers, local influencers, and enforcement agencies to support recoveries.

MIS & Reporting

- Analyze collection performance and delinquency trends.
- Prepare and share daily, weekly, and monthly collection reports.
- Identify risk accounts and initiate corrective actions to minimize future write-offs.

Key Performance Indicators (KPIs)

- Bad Debt Recovery %
- NPA Reduction %
- Collection Efficiency
- Write-off Recovery Achievement
- Repossession & Resolution Cases Closed
- Portfolio Delinquency Improvement
- Agency Productivity
- Legal Recovery Success Rate

Educational Qualification

- Graduate in any discipline.
- MBA/PGDM preferred.

Experience

- 5-8 years of experience in Collections/Recovery within NBFC, Banking, Vehicle Finance, Housing Finance, or Microfinance sectors.
- Minimum 2-3 years of team handling experience in collection functions.

Required Skills & Competencies

- Robust recovery and negotiation skills.
- Knowledge of collection processes, NPA management, and legal recovery mechanisms.
- Team management and leadership capability.
- Analytical and problem-solving skills.
- Good communication and stakeholder management skills.
- Proficiency in MS Excel and collection MIS reporting.

Preferred Industry Experience

- NBFCs
- Vehicle Finance
- Banking Collections
- Housing Finance
- Rural Lending Institutions

📌 Collections Manager (Sagar)
🏢 Mahindra Finance
📍 Sagar