Role & responsibilities

Prefer Qualifications

Must Have Skills/Project Experience/Certifications:

* 4-7 years of hands-on experience with the Medallia Experience Cloud platform.
* Experience leading end-to-end implementation and deployment of Medallia CX/VoC programs.
* Expertise in configuring Org Hierarchy, User Files, role-based access, and platform administration.
* Experience designing and managing Auto Importer, data feeds, file-based imports, scheduled integrations, and APIs.
* Experience designing dashboards, reports, alerts, workflows, and user permissions aligned to business requirements.
* Experience with Medallia Text Analytics, Speech Analytics, AI capabilities, and advanced reporting.
* Experience with Salesforce, APIs, and enterprise integration patterns.
* Strong understanding of Customer Experience (CX), Voice of Customer (VoC), and enterprise feedback management.
* Experience gathering business requirements, translating them into scalable Medallia solutions, and managing client stakeholders.
* Working knowledge of HTML, CSS, JavaScript, data integration, and CRM platforms.




* Strong analytical, problem-solving, and communication skills with the ability to lead solution discussions and mentor junior team members.

Certification:

• Medallia Product Certification

Good to Have Skills/Project Experience/Certifications:

* Deliver Outcomes - Demonstrate a bias for speed and execution with sense of urgency.
* Operate as a Team Player - Work together to drive solutions with cross functional teams.
* Build Strong Partnerships - Demonstrate integrity and build trust with others.
* Strive for Excellence - Motivate self and others to achieve high standards and continuously improve.
* Effective communications skills: oral, written and listening.
* Comfortable with agile, dynamic, fast paced work setting.
* Ability to learn new tools / technologies.

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university red candidate profile

Perks and benefits

📌 Medallia-Consultant Technical Transformation (Hyderabad)
🏢 Deloitte US-India Offices
📍 Hyderabad