Role & responsibilities

1. Sales & Lead Conversion

- Handle enquiries through phone calls, WhatsApp, social media, and walk-ins.
- Explain Ratata's games, packages, memberships, birthday parties, and corporate packages.
- Follow up with leads and convert enquiries into bookings.
- Achieve assigned daily, weekly, and monthly sales targets.
- Maintain proper records of leads, follow-ups, bookings, and conversions.
- Identify opportunities for upselling and cross-selling.

2. Customer Experience

- Welcome customers and understand their requirements.
- Provide accurate information about games, packages, pricing, offers, and facilities.
- Ensure customers receive a smooth and enjoyable experience from entry to exit.
- Handle customer questions and complaints professionally.
- Coordinate with the GSA and operations team to resolve customer issues quickly.
- Collect customer feedback and identify areas for improvement.

3. Birthday & Corporate Sales

- Handle enquiries for birthday parties, school visits, corporate outings, and group bookings.
- Prepare and share suitable packages and quotations.
- Coordinate with customers regarding guest count,



package selection, timing, and requirements.
- Follow up until the booking is confirmed.
- Coordinate with the operations and F&B; teams for successful execution of events.

4. On-Ground Sales Support

- Promote ongoing offers, packages, memberships, and recharge options.
- Encourage customers to upgrade packages where appropriate.
- Support the team during busy hours, weekends, and events.
- Ensure customers are properly guided regarding game usage and packages.

5. Customer Relationship Management

- Maintain good relationships with regular customers and corporate clients.
- Follow up with previous customers for repeat visits and events.
- Maintain customer and corporate lead databases.
- Encourage satisfied customers to provide feedback and Google reviews.

Preferred candidate profile

- 1 - 3 years of experience in sales, customer service, hospitality, entertainment, retail, or related fields.

Perks and advantages

Based on monthly Sales target achievement

📌 Sales & Customer Experience Executive (Hyderabad)
🏢 Ratata
📍 Hyderabad