- Manage end-to-end staffing and workforce operations for retail client.
- Handle manpower planning, recruitment coordination, onboarding, deployment, and attendance.
- Manage client relationships, escalations, and operational requirements.
- Monitor headcount, attrition, productivity, SLAs, and KPIs.
- Coordinate with recruitment, payroll, HR and field teams.
- Prepare MIS reports and conduct regular client reviews.
- Ensure compliance, employee engagement, and timely resolution of grievances.
- Lead the operations team and drive process improvements.
Requirements: 5-8 years of experience in staffing/retail operations with robust client and team management skills.
📌 Program Manager (Kolkata)
🏢 Spectrum Talent Management
📍 Kolkata
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