- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and skilled manner.
- Provide accurate information on products/services to customers through effective communication skills.
- Manage multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.
- Develop strong relationships with customers by understanding their needs and preferences.
- Collaborate with internal teams (e.g., technical support) to resolve complex customer complaints.
Desired Candidate Profile
- Excellent English language proficiency for clear communication with international clients.
- Strong problem-solving skills for resolving customer queries efficiently.