- Monitor and analyze real-time workforce data to optimize staffing levels, reduce costs, and improve customer satisfaction.
- Collaborate with team members to identify trends, resolve issues, and implement process improvements.
- Develop and maintain reports using IEX tools to track key performance indicators (KPIs) such as on-time performance, productivity, and quality metrics.
- Provide exceptional customer service by responding promptly to client inquiries and resolving any concerns related to workforce management.
Job Requirements :
- 2-7 years of experience in a similar role within the BPO/Call Centre industry.
- Solid understanding of IEX systems for real-time analysis of workforce data.
- Proficiency in creating complex reports using various reporting tools like RTA.
📌 WFM Real Time Analyst (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.