Job description

Requirements:

- Candidate should hold max 1.5 yrs of experience in RTA (WFM)
- Valuable communication skills
- Ability to work in different shifts 24*7 (Includes night shift)
- Experience / Relieving letter of previous two companies mandatory for an experienced candidate.

Roles and responsibilities

- Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors
- Drive real time management performance for In-house contact centers and Vendors.
- Drive skilling and priority changes for In-house contact centers and Vendors
- Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
- Responsible for approving and plotting real- time schedule exceptions,



and increasing accurate, timely, and relevant intraday reports.
- Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
- Ability to conduct root cause analysis and provide operational actions.
- Publish intraday reports and attendance at regular intervals.
- Recommend overtime requirements.
- Provide ad-hoc data and regular reporting.
- Work extensively on worksheets.

If interested Kindly, share your CV's on below details

Email id [email protected]

What's up - (phone hidden)

📌 Etraveli Group is hiring For Real Time Analyst - WFM (Mumbai Suburban)
🏢 Etraveli
📍 Mumbai Suburban