Location: Chennai
Experience: 7+ Years
Qualification: BE/B.Tech preferred
Job Description:
- Manage and drive service operations for Residential AC products across the assigned territory.
- Handle service partners, dealers, and technicians to ensure timely complaint resolution and customer satisfaction.
- Monitor service KPIs, repeat complaints, turnaround time (TAT), and warranty/service performance.
- Coordinate with sales, technical, and customer support teams for effective issue resolution.
- Conduct field visits, identify recurring technical issues, and implement corrective actions.
- Ensure service quality, process compliance, and partner performance as per company standards.
Key Skills: Residential AC Service, RAC, HVAC, Dealer/Service Partner Management, Customer Complaint Handling, Technical Troubleshooting, Service Operations, Team/Partner Management.
📌 Area Service Manager (Chennai)
🏢 People Pro Consulting
📍 Chennai
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