Role Overview

We are looking for a pleasant, professional, and customer-focused Guest Relations Executive to manage and enhance the experience of guests and visitors at our organization.

The ideal candidate should have excellent communication skills in English, a professional and presentable personality, and preferably have experience in the Hospitality industry.

Key Roles & Responsibilities

Guest & Visitor Management

- Welcome and assist guests, visitors, clients, and senior management in a professional manner.
- Ensure a warm, pleasant, and seamless experience for all guests and visitors.
- Manage visitor appointments, registrations, and coordination with internal teams.
- Guide visitors to the appropriate meeting rooms or departments.

Front Office & Reception Management

- Manage the reception and front office area efficiently.
- Handle incoming calls and direct them to the appropriate departments.
- Maintain visitor records and ensure adherence to visitor management procedures.
- Ensure the reception and guest areas are always well maintained and presentable.

Guest Coordination

- Coordinate meeting arrangements, refreshments, and other guest requirements.
- Support senior management and teams in handling VIP guests and important visitors.
- Coordinate with Administration, Facilities, Security, and other departments for smooth guest management.

Communication & Service Excellence

- Handle guest queries and requests promptly and professionally.
- Maintain a high standard of customer service and hospitality.
- Address visitor concerns and coordinate timely resolution.
- Ensure professional communication and etiquette at all times.

Desired Candidate Profile

- 2 to 10 years of experience in Guest Relations, Front Office, Hospitality,



or Customer Service.
- Candidates from the Hospitality / Hotel industry will be preferred.
- Excellent verbal and written communication skills in English.
- Pleasant personality with a professional and presentable appearance.
- Robust interpersonal and customer service skills.
- Ability to handle guests, visitors, and senior stakeholders professionally.
- Good coordination and organizational skills.
- Ability to work independently and manage multiple responsibilities.

Key Competencies

Guest Relations & Hospitality
Visitor Management
Front Office Management
Excellent English Communication
Customer Service
Professional Etiquette
Stakeholder Coordination
Interpersonal Skills
Presentable & Professional Personality

Location: Chennai
Experience: 2 to 10 Years
Preferred Industry: Hospitality / Hotel Industry

Interested candidates can share their profiles with us.

Send your resume to [email protected] or whatsapp - 75501 12776

Follow us on LinkedIn: https://lnkd.in/gVEmJjD6

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Our Whatsapp group

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key skills:

Ground Staff, Customer Service, Hospitality, GRE, Reception, Cabin Crew, Air Hostess, Guest Service, Secretary, Executive Assistant, Secretarial Activities, Administrative Assistance, Personnel Management, Travel Management, Office Assistance, Front Office, Front Desk, Front Office Operations, Reception, Front Office Management, Receptionist Activities, Guest Relations, Guest Handling, Guest Service, Guest Relationship Management, office Assistance, EA, Personal Assistance, Executive Support, Travel Arrangements, Travel Management, PA

📌 Guest Relations Executive (Chennai)
🏢 Refex Industries
📍 Chennai