- Setting Targets: Establishes transparent weekly, monthly, or quarterly sales quotas for individuals and the team.
- Tracking Metrics: Monitors CRM data, analyzes sales statistics, and prepares performance reports for senior executives.
- Managing Relationships: Nurtures key accounts, resolves escalated client complaints, and assists with major contract negotiations.
- Budgeting: Oversees the department budget, manages resource allocation, and approves operational expenditures.