Job Description:

Position: End User Support

Location: Hyderabad

Work Mode: Regular (Onsite)

Experience Required: 1 to 2 Years

Preference: Local Candidates Only

Key Responsibilities

- Provide L1 technical support for hardware, software, email, VPN, and basic networking issues.
- Resolve user tickets via calls, emails, and ITSM tools.
- Install and configure systems for end users.
- Support employee onboarding and offboarding activities.
- Escalate unresolved issues to L2/L3 support teams.

Required Skills

- Hands-on experience with Windows OS and Microsoft Office.
- Knowledge of ticketing tools such as ServiceNow, Remedy, or Jira.
- Basic networking knowledge.
- Robust communication and customer-handling skills.

Ideal Candidate Profile

- 1-2 years of experience in IT Helpdesk, Desktop Support, or End User Support.
- Good troubleshooting and problem-solving abilities.
- Ability to work effectively in a fast-paced support environment.
- Strong customer service orientation and interpersonal skills.

📌 IT End User Support- NTT Data -Hyderabad (Chennai)
🏢 NTT DATA
📍 Chennai