JOB DETAILS:

Job Title: IOC Analyst

Locations: Hyderabad

Client: MNC Client

Experience Range: 3 to 5 years

Required Skills: SCOM, SolarWinds, Hyper-V, Windows server, Patch Management, Certifications (Must have)

Job Description:

- Expertise in using monitoring tools (SCOM & SolarWinds) to oversee server and network performance.
- Delivering Level 2 support for server and network-related issues.
- Take ownership of critical incidents, ensuring timely and effective resolution.
- Participate in Major Incident Management (MIM) calls as and when required.
- Analyze and prioritize alerts based on severity and impact.
- Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues.
- Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives.
- Join collaborative calls with other engineering teams to support and facilitate network and firewall changes.
- Work with vendors for timely replacement of server hardware components.
- Identify and resolve common OS problems, escalating complex issues to higher-level support when required.




- Monitor and manage the health of the physical server estate.
- Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation.
- Participate in scheduled maintenance activities and provide support during planned outages.
- Escalation for critical issues through the On-call Process.
- Communicate effectively with internal teams and external vendors to resolve issues.
- Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host.
- Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure.
- Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

Technical Certifications (Must have)

- ITIL V3 or V4 Foundation
- CompTIA Network+
- Cisco Certified Network Associate (CCNA)
- Certified in core technologies such as Microsoft e.g. MCSA

Technical Certifications (Positive to have)

- Microsoft Certified Systems Engineer (Hyper -V)
- AZ 900 Azure Fundamentals
- AI 900 – Azure AI fundamentals
- Knowledge on ServiceNow

📌 Ioc Analyst (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad