- Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, concerns, and issues in a timely and qualified manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-4 years of experience in an International BPO environment handling international voice processes (US Voice Process).
- Excellent communication skills for effective interaction with customers over phone calls.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 International Customer Care Executive (Bengaluru)
🏢 IntouchCX
📍 Bengaluru
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