Role & responsibilities
- Handle inbound calls from US-based customers in a qualified and courteous manner.
- Understand customer concerns, queries, and service requests effectively.
- Provide prompt, accurate, and customer-focused resolutions.
- Deliver a high-quality customer experience on every interaction.
- Ensure first-call resolution and maintain customer satisfaction.
- Build positive relationships with customers through effective communication.
- Adhere to process guidelines, quality standards, and productivity targets.
- Accurately document customer interactions and update records in the system
Preferred candidate profile
- HSC / Undergraduate / Graduate / Postgraduate.
- Freshers and experienced candidates can apply.
- Excellent verbal communication skills in English are mandatory.
- Must be comfortable working in US shifts (Night Shift).
- Candidates should not be pursuing regular education.
SHIFT DETAILS
US Process (Night Shift)
5 Days Working
2 Rotational Week Offs
Work Location: Electronic City Phase 2, Bangalore
Two-Way Cab Facility (Pick-up & Drop)
Selection Process
HR Round VNA Operations Round
Apply Now
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HR Contact: Diksha Vij - (phone hidden)
📌 International Voice Process Executive (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru