- Design and deliver soft skills and customer service training programs for Front office/customer service staff to enhance their skills in customer handling, query solvig, upselling.
- Conduct training on effective communication, active listening, customer handling, empathy, service etiquette, telephone etiquette and qualified behaviour etc.
- Develop customized training content based on business requirements and industry trends.
- Conduct needs analysis to identify skill gaps and develop targeted solutions.
- Collaborate with subject matter experts to create engaging learning materials.
- Evaluate the effectiveness of training programs through feedback mechanisms and prepare training reports and improvement recommendations.
Desired Candidate Profile
- 4-5 years of experience in Learning & Development or a related field.
- Strong understanding of adult learning principles and instructional design methodologies (e.g., ADDIE).
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze data to inform decision-making about training initiatives.