- Call resolution within the agreed SLAs at the location level.
- Ensuring complete resolution of the critical complaints with regards to the functioning of the product
- Visiting the local / up-country dealer locations and understanding their issues with regards to the service delivery
- Monitoring the Technicians performance and ensuring they are updated on
- the various products through timely trainings and refreshers.
- Ensuring the service centers have adequate supply of spares and are always equipped to resolve the customer queries
- Ensuring complete root-cause analysis and solutioning to the recurring problems / customer complaints
- Timely reporting the status on agreed parameters
📌 Area Service Manager (Rajkot)
🏢 USHA International
📍 Rajkot
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