Hiring: Process Trainer BPO

Position: Process Trainer
Industry: BPO / Customer Service
Work Location: Client Site Gurugram (GGN)
Shift: Day Shift
Open Positions: Only 5

Job Location / Venue

iEnergizer
Plot No. 512513, Udyog Vihar Phase 3,
Sector 20, Gurugram (GGN)

Compensation

- Monthly CTC: 45000 per month
- Annual CTC: 5,40,000 per annum

Key Responsibilities

- Conduct training sessions for new and existing BPO employees.
- Deliver process, product, and refresher training as required.
- Ensure trainees understand process guidelines, SOPs, and quality standards.
- Monitor trainee performance and provide constructive feedback.
- Identify training gaps and implement appropriate coaching interventions.
- Prepare and maintain training reports, assessments, and performance records.




- Coordinate with Operations and Quality teams to ensure training effectiveness.
- Support nesting and transition of recent hires into production.

Candidate Profile

- Prior experience as a Process Trainer / BPO Trainer preferred.
- Strong communication and presentation skills.
- Good understanding of BPO processes, SOPs, and quality parameters.
- Ability to manage classroom and floor training effectively.
- Candidates who can join immediately will be preferred.

Hiring Window

Position Open: 05-October-2026 to 16-October-2026

Immediate Joiners Preferred

Contact HR

Vinay HR
(phone hidden)

Only 5 Positions Available Apply Early!

📌 Walk-in || Ienergizer Gurgaon is hiring Process Trainer, Day Shifts - 45K CTC (Gurugram)
🏢 iEnergizer
📍 Gurugram