Role Overview

We are looking for an IT Executive to provide hands-on desktop and IT support at our Gurgaon office. The role will be responsible for troubleshooting hardware and software issues, managing desktops/laptops and peripherals, supporting Windows/macOS, Google Workspace, basic networking, Active Directory, IT asset management, and user onboarding/offboarding.

Responsibilities

- Install, configure, maintain, upgrade, and troubleshoot desktops, laptops, and peripherals (Windows macOS).
- Perform PC assembly, hardware troubleshooting, repairs, upgrades, and replacements, coordinating with vendors when required.
- Provide onsite and remote desktop support through ticketing systems, walk-ups, and remote support tools.
- Resolve day-to-day hardware, software, desktop, and user IT issues within defined timelines.
- Install and configure PCs, network printers, and other IT equipment over LAN.
- Install, configure, and troubleshoot Google Workspace applications and client software.
- Support users with LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Basic knowledge of VLANs, IP addressing, DHCP, and network troubleshooting.
- Perform basic Active Directory administration, including user creation, Groups, and Organizational Units (OUs).
- Manage new-joiner onboarding, IT setup, training, and offboarding, including equipment recovery.
- Track and maintain IT asset inventory, including laptops, desktops, peripherals, and other equipment.
- Manage site-level IT operations, including workstation setup,



conference room IT support, network checks, equipment upkeep, and ticket queue management.
- Maintain workstations and ensure IT equipment is operational, secure, and properly configured.
- Coordinate with vendors and internal IT teams for repairs, maintenance, and technical issues.

Preferred Qualifications

- 2-4 years of experience in IT/Desktop Support or IT Operations.
- Strong hands-on experience in desktop/laptop hardware support and troubleshooting.
- Good knowledge of Windows and macOS environments.
- Experience with PC assembly, maintenance, upgrades, and peripheral configuration.
- Basic knowledge of LAN, VLAN, Wi-Fi, VPN, IP addressing, DHCP, and network printers.
- Basic knowledge of Active Directory - Users, Groups, and OUs.
- Experience with Google Workspace installation, configuration, and user support.
- Good troubleshooting and problem-solving skills.
- Solid communication and user-support skills.
- Proactive, service-oriented, and able to work independently as well as with a team.

Role Information

- Studio: Lakshya
- Location: Asia Pacific, India, Haryana
- Area of Work: IT Infosec
- Service: Support
- Employment Type: Permanent
- Working Pattern: Full Time (From Studio)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT - Executive (Gurugram)
🏢 Lakshya Digital
📍 Gurugram