Role & responsibilities

- Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission time-lines.
- Assisting associate Hospitalization procedures and network hospital confirmation is also provided.
- Enrollment queries, specially for coverage of parents and new born baby; along with the premium impact.
- Comfort being provided to employees in time of emergencies through phone & physical presence.
- Assisting Associate for reimbursement claims & cashless queries.
- Associates require support in understanding and filling the claim form and documents submission.
- Assisting associate for Ecard & necessary addition of members.
- Should have good communication skills , knowledge about policy coverage benefits.
- HR dependency on helpdesk person for necessary co ordination pan India admissions & claims.
- Discussing problematic claims with HR for necessary support
- Most important, Human Touch and Building relationship with HR team & associates and Polite behaviour

Preferred candidate profile

Graduated skilled with relevant experience into Insurance TPA is preferred.

Interested candidates can call or refer to Moulika @(phone hidden)

📌 Client Service Specialist (Bengaluru)
🏢 Family Health Plan (FHPL)
📍 Bengaluru